This Cancellation & Refund Policy applies to purchases made through the CARBIFORCE website (https://carbiforce.com) and any related services provided by CARBIFORCE PRIVATE LIMITED. By placing an order with us, you agree to the terms set out below.
This policy should be read together with our Terms of Service and Privacy Policy.
1. Order Cancellation
1.1. You may request cancellation of an order at any time before it has been dispatched. To cancel, contact us as early as possible with your order number using the details in Section 7.
1.2. Once an order has been dispatched, it can no longer be cancelled. In that case, please refer to the returns process in Section 3.
1.3. CARBIFORCE reserves the right to cancel any order, in whole or in part, due to stock unavailability, pricing or product errors, or suspected fraudulent activity. Where an order is cancelled by us and payment has already been made, the full amount for the cancelled items will be refunded.
2. Custom & Special-Order Items
2.1. Custom-manufactured, made-to-order, or special-order tooling is produced specifically for you and cannot be cancelled once production has begun, nor returned unless the item is defective or supplied incorrectly. Any such items will be clearly identified at the time of ordering.
3. Returns
3.1. To be eligible for a return, an item must be unused, in the same condition in which you received it, and in its original packaging. A valid proof of purchase is required.
3.2. Return requests must be raised within 7 days of delivery. Requests made after this period may not be accepted.
3.3. Certain items are non-returnable, including custom or special-order tooling (see Section 2), used or installed items, and products without their original packaging or documentation.
3.4. Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.
4. Damaged or Defective Items
4.1. If your order arrives damaged, please film an unboxing video and contact us right away so we can investigate and arrange a replacement. Retain all packaging and the damaged goods until the claim is resolved.
4.2. If an item is found to be defective or was supplied incorrectly, we will arrange a replacement or a full refund, including any applicable shipping charges, at no additional cost to you.
5. Refunds
5.1. Once your return or cancellation is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed to the original method of payment. Refunds are typically initiated within 7–10 business days of approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
5.3. Any shipping charges paid at the time of purchase are non-refundable, except where the return is due to a damaged, defective, or incorrectly supplied item.
6. Exchanges
6.1. We replace items only if they are defective, damaged, or incorrectly supplied. If you need an exchange for the same item, contact us using the details below.
7. How to Reach Us
To request a cancellation, return, or refund, or if you have any questions about this policy, please contact us:
- Email: ecom@carbiforce.com
- Phone: +91 70215 83452
- Address: 3rd Floor, Ali Tower, 88 Gujjar Street, Mumbai - 400003, India
8. Policy Updates
8.1. CARBIFORCE may revise this Cancellation & Refund Policy at any time. The most current version will always be available on this page, and it is your responsibility to review it periodically. This policy is governed by the laws of Maharashtra, India, and any disputes are subject to the non-exclusive jurisdiction of the courts located in Mumbai.